Support

Peppermint Pay Merchant — app for iPhone, iPad and Android, and the merchant portal at merchant.peppermint-pay.com

Contact us

Please include your merchant username (for example PPAY-000123). We will never ask for your password, passkey or authenticator code.

Common questions

How do I become a Peppermint Pay merchant?

Merchant accounts are set up by Peppermint Pay — contact us above. You will receive a merchant username, a password and your store's QR Ph code.

I forgot my password or lost my phone.

Contact support. After checking it's you, we reset your password and remove passkeys and authenticator codes so you can sign in and set them up again.

My account is locked.

After several wrong passwords, sign-in is paused for 15 minutes. Try again later, or contact support.

How do customers pay me?

Show your QR code on the Pay screen (or the printed one). The customer scans it with any QR Ph e-wallet or banking app, enters the amount and pays. You get an alert when the payment arrives.

I'm not getting payment notifications.

Allow notifications for Peppermint Pay in your phone's Settings, and keep the app signed in. On Android, payment alerts currently appear while the app is open.

A customer says they paid, but I don't see it.

Some payments show as Pending while the bank confirms them; they update by themselves. If a payment is still missing after 30 minutes, send us the customer's reference number.

How do I close my account?

Contact support. See our Privacy Policy for how we handle your information.